Ticket Triage
Reads every incoming support ticket, classifies it, and routes it to the right queue before a human has to decide.
// the problem
Support queues fail the same way at every scale: everything lands in the same inbox, the team works top-to-bottom, and the urgent request from a paying customer sits under a password reset for two hours. Manual triage is not a workflow problem, it's a prioritization problem, and no amount of tagging discipline fixes it when volume is high and the team is stretched. Ticket triage reads each incoming message, extracts intent and urgency signals, matches them against your defined priority rules, and routes the ticket to the right person or queue before anyone looks at a list. The result is that your most expensive problems surface first, every time, without a coordinator manually sorting the pile.
what changes
- Priority tickets reach the right agent in under 60 seconds, without a human sorting the queue
- Every classification decision is logged with intent, confidence, and routing reason
- SLA clocks start on arrival, not when someone notices the ticket
- Misroutes drop to near zero because rules are consistent and don't get tired
// how it works
The mechanism, end to end. Each step is logged so you can see what the agent did and why.
// surface area
connects to
- Zendesk
- Gorgias
- Freshdesk
- Intercom
- Supabase
writes back to
- Zendesk / Gorgias ticket tags and queue assignment
- Supabase triage log (intent, confidence, routing decision, timestamp)
all writes are logged to the audit trail
// works for
Ticket Triage is built to run inside any of these business types. The same agent, wired into your stack.
// ready to scope the build?
See Ticket Triage run on your workflow.
Book a 15-minute audit call. We map your real workflow against what this agent handles, scope what gets built and what it connects to, and you leave with the math. No pitch, no obligation past the call.
15 minutes, no deck, just the working machine.