Reply Handling
Reads every reply, classifies intent, and routes the ones that need a human response within 60 seconds.
// the problem
A positive reply that sits in a shared inbox for hours is not a minor inconvenience, it's a lost opportunity. And a negative reply that gets the same canned response as a positive one is worse. Reply handling classifies every inbound message by intent: ready to talk, objection, out-of-office, unsubscribe, question, or complaint. Each classification triggers a different action. Positive replies go to the right human with context attached. Unsubscribes are processed immediately. Out-of-office replies schedule a follow-up for when the contact returns. The agent does the sorting so the team does the talking.
what changes
- Positive replies reach the right person within 60 seconds, with contact context attached
- Sequences or follow-ups pause automatically when a reply lands, preventing double-sends
- Unsubscribes are processed immediately, before the next send window
- Every reply is logged with classification, confidence, and routing decision
// how it works
The mechanism, end to end. Each step is logged so you can see what the agent did and why.
// surface area
connects to
- Gmail
- Outlook
- Smartlead
- Instantly
- HubSpot
- Slack
- Supabase
writes back to
- Supabase contact timeline (intent, confidence, routing outcome, timestamp)
- Slack dispatch (context card with CTA for the responsible person)
all writes are logged to the audit trail
// works for
Reply Handling is built to run inside any of these business types. The same agent, wired into your stack.
// ready to scope the build?
See Reply Handling run on your workflow.
Book a 15-minute audit call. We map your real workflow against what this agent handles, scope what gets built and what it connects to, and you leave with the math. No pitch, no obligation past the call.
15 minutes, no deck, just the working machine.