Support & helpdesk
Intercom, owned in your stack.
Sponte builds agents that sit behind your Intercom inbox. Incoming conversations are classified and routed before any human reads them. High-value accounts get flagged for senior attention. Common questions get a draft reply. Your team closes more conversations in less time because the triage is already done.
// what sponte builds
- Conversation classification on arrival by intent, urgency, and account tier
- Smart assignment: routes to the right team or rep based on customer data and conversation type
- Draft reply generation for common support patterns, posted as internal notes for one-click use
- Account-level context pulled from your CRM and surfaced on every conversation
writes back into intercom
owned>Tag and assign conversations based on classification and routing rules
>Post internal notes with CRM context and draft reply suggestions before agents open
>Update contact or company attributes in Intercom when CRM data changes
// get the build
Ready to own your Intercom automation?
Book an audit call. We map your current stack, find the leaks, and scope the Intercom build into your owned environment. One fee, yours to keep.
see it built on your workflow15 minutes, no deck, just the working machine.