Support & helpdesk

Gorgias, owned in your stack.

Sponte builds an agent that connects Gorgias to your Shopify and Stripe data so every ticket arrives with order context already attached. Refund requests get triaged against your policy. Shipping questions get an automated status pull. Your support agents start every ticket informed, not looking up order numbers.

// what sponte builds

Order-context enrichment: every ticket tagged with Shopify order status before routing
Refund request triage: compares request against your return policy and queues approve or escalate
Shipping status auto-response draft generated from carrier data for common WISMO tickets
Customer lifetime value pulled into ticket view so agents know who they're talking to

writes back into gorgias

owned

>Tag tickets with order status, LTV tier, and triage classification on arrival

>Queue draft responses for common ticket types pending agent review and send

>Close tickets automatically when resolution is confirmed via connected order data

// related integrations

These tools are commonly built alongside Gorgias in the same owned ops layer.

Shopify

E-commerce

Order ops and customer workflows that run without a support inbox pile-up.

Klaviyo

E-commerce

Segment and trigger flows based on real behavior, not guesses.

Zendesk

Support & helpdesk

Ticket triage and routing without agents reading every ticket first.

// get the build

Ready to own your Gorgias automation?

Book an audit call. We map your current stack, find the leaks, and scope the Gorgias build into your owned environment. One fee, yours to keep.

see it built on your workflow15 minutes, no deck, just the working machine.