Support & helpdesk
Gorgias, wired into your stack.
Sponte builds an agent that connects Gorgias to your Shopify and Stripe data so every ticket arrives with order context already attached. Refund requests get triaged against your policy. Shipping questions get an automated status pull. Your support agents start every ticket informed, not looking up order numbers.
// what sponte builds
- Order-context enrichment: every ticket tagged with Shopify order status before routing
- Refund request triage: compares request against your return policy and queues approve or escalate
- Shipping status auto-response draft generated from carrier data for common WISMO tickets
- Customer lifetime value pulled into ticket view so agents know who they're talking to
writes back into gorgias
custom-built>Tag tickets with order status, LTV tier, and triage classification on arrival
>Queue draft responses for common ticket types pending agent review and send
>Close tickets automatically when resolution is confirmed via connected order data
// get the build
Ready to automate Gorgias for real?
Book an audit call. We map your current stack, find the leaks, and scope the Gorgias build around the tools you already run. We build it, and we run it with you.
see it built on your workflow15 minutes, no deck, just the working machine.